Frequently Asked Questions

Our 1-month free trial gives you full, unrestricted access to all premium features of MedEase so you can fully evaluate the platform. No credit card is required to start the trial.

You can upgrade, downgrade, or switch your plans at any time directly from your accounts dashboard. If you downgrade to the Free-Forever plan, you will retain access to your core data, but premium modules and features will be disabled.

Zero-Knowledge Frontend Encryption means that your patient data is encrypted directly in your web browser before it is ever sent to our servers. This matters because it ensures that absolutely no one—not even our engineers—can access your sensitive patient records, providing an unassailable layer of security and DPDP compliance.

Your data is stored securely in world-class data centers located strictly within India (AWS/GCP in Mumbai and Delhi) to comply with DPDP and SPDI regulations. You maintain 100% ownership of your data and can perform a secure, complete export of your database at any time.

Absolutely. MedEase is a highly modular OS, not a rigid app. You can toggle specific operational modules on or off, configure strict time-slot or token-based appointment scheduling, set automated tax rules, and tailor the entire workflow to your exact clinical needs.

Yes, MedEase features an advanced 6-tier Role-Based Access Control (RBAC) system. You can assign granular permissions to every staff member, ensuring that the Front Desk only sees scheduling, Pharmacists only access inventory/prescriptions, and Finance only handles billing.

MedEase uses a unified Patient Visit architecture. When a patient checks in for an appointment, a 'Visit' is generated. This single Visit acts as a secure container that seamlessly connects the doctor's clinical notes, e-prescriptions, lab orders, and the final invoice—automating your revenue cycle completely. Furthermore, multiple appointments can be linked to a single visit, allowing patients to see multiple specialists or undergo various procedures without generating disjointed billing records.

For Custom Enterprise plans, "Unlimited" resources depend entirely on your selected cloud machines and storage units. All code and files are deployed securely to your organization's own private servers. Our company does not have access to your servers or data unless you explicitly grant us permission.