Meta Tech Provider & WhatsApp Business Platform

Connect Your Clinic's
WhatsApp Business Account

Clinics can securely connect their own WhatsApp Business Account to MedEase using Meta authorization. Once connected, authorized clinic users can manage approved WhatsApp message templates and send operational patient communications directly through MedEase.

Built on Transparency, Security & Compliance

How MedEase integrates with the Meta WhatsApp Business Platform

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Connect Your Own Account

Organizations connect their own WhatsApp Business Account using standard Meta authorization. Administrators grant scoped access through Meta’s secure login flow without sharing credentials.

Meta Authorization
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Complete Clinic Ownership

The clinic continues to own and control its Meta Business Portfolio, WABA, WhatsApp business phone number, and message templates. MedEase never claims ownership or controls your overarching Meta assets.

100% Clinic Owned
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Approved Template Management

Authorized clinic users can view, sync, and manage WhatsApp message templates that have been approved by Meta, ensuring all outgoing communications comply with Meta’s business messaging policies.

Meta-Approved Templates
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Operational Patient Communications

Clinics can send approved operational notifications to their own patients, such as booking confirmations, automated reminders, visit schedule updates, and digital billing invoices.

Operational & Transactional
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Explicit Scoped Access

MedEase strictly accesses only the WhatsApp Business resources and permissions that the clinic explicitly authorizes. We do not request or use unrelated Meta Portfolio administrative privileges.

Least-Privilege Scope
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Simple Disconnection & Deletion

Organizations can disconnect their Meta/WhatsApp integration from MedEase at any time in application settings. Disconnection ceases permission usage and removes stored tokens and metadata.

Revocable at Any Time

How Connection Works

A seamless, secure 4-step onboarding flow powered by Meta Embedded Signup

01
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Meta Authorization

Log in with your clinic’s Meta Business Portfolio and authorize MedEase via standard Meta Embedded Signup.

02
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Select Phone Number & WABA

Choose your clinic’s verified WhatsApp Business Account (WABA) and designated phone number.

03
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Sync Approved Templates

View and manage your Meta-approved message templates directly from your MedEase administrative dashboard.

04
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Send Operational Notices

Trigger automated, non-clinical operational communications directly when appointments or invoices are generated.

Operational Notification Use Cases

Deliver timely, critical updates that enhance the patient care experience

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Operational

Appointment Confirmations

Automatically notify patients the moment their booking is confirmed with clinic details and doctor timings.

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Operational

Automated Reminders

Reduce no-shows with scheduled appointment reminders sent ahead of the scheduled consultation.

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Operational

Reschedule & Cancellation Updates

Promptly inform patients of schedule changes, doctor availability adjustments, or cancellations.

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Patient Flow

Queue & Visit Updates

Keep waiting patients updated with live token updates, queue progression, and arrival instructions.

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Billing

Invoice-Ready Alerts

Dispatch instant payment receipts and digital billing notifications after consultations or pharmacy orders.

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Billing

Payment Reminders

Send gentle, non-clinical payment reminders for pending balances and diagnostic service invoices.

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Clinical Privacy & Healthcare Data Notice

MedEase maintains strict separation between clinical records and operational notifications. Sensitive diagnostic notes, medical charts, and clinical records are protected via Zero-Knowledge client-side encryption. WhatsApp notifications are strictly used for non-clinical operational communications (e.g. appointment logistics, visit reminders, and billing receipts) and do not expose protected health records.

Clear & Fair Usage

Connected Account Pricing & Limits

When using your own connected WhatsApp Business Account, MedEase messaging plan limits do not apply. Your clinic communicates directly through your own Meta-authorized WhatsApp Business number.

  • check_circleNo MedEase Message Markup: MedEase charges no per-message markup on your connected WABA messages.
  • check_circleDirect Meta Billing: Meta messaging charges, conversation category rates (Utility, Authentication, Marketing), and platform limits apply directly according to Meta's pricing.
  • check_circleMeta Policy Compliance: All message templates and communication frequencies remain subject to Meta’s Business Messaging and Commerce Policies.
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Meta App Review Aligned

Designed strictly following Meta Tech Provider Guidelines, WhatsApp Business Platform terms, and data protection regulations.

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Ready to Connect Your WhatsApp Business?

Empower your clinic with automated operational communications while retaining full Meta asset ownership.