User Data Deletion Instructions
1. Overview
At MedEase, you maintain control over your digital footprint. This guide provides clear instructions on how you can request the permanent removal of your account and associated operational data, in compliance with standard platform guidelines including Google Console and Facebook OAuth.
Organizational Management Notice: Accounts are managed by the parent Organization. Only the Organization Owner has the authority to permanently delete all organizational data. If you are a staff member (or standard user) of an organization, you can request to delete your personal account and data; however, this request will be sent to your Organization Owner for approval before processing.
2. The Process
You can initiate an account deletion request using one of the following two methods:
Method A: Self-Service (In-App)
- Log in to your account at medease.app.
- Navigate to the Settings panel from your dashboard sidebar.
- Select the Profile tab.
- Scroll to the bottom of the page and click the red "Request Account Deletion" button. Follow the on-screen confirmation prompts.
Method B: Manual Request via Support
If you have lost access to the application or prefer manual assistance, you may request deletion via email:
- Send an email from your registered MedEase email address.
- To: support@aztreya.com
- Subject Line MUST be: "MedEase Data Deletion Request - [Organization Name]"
- In the body, clearly state your intent to permanently delete your account.
3. Disconnecting Meta or WhatsApp Business Integration Data
Organizations can disconnect their Meta / WhatsApp Business integration from MedEase at any time directly through application settings:
- Log in as an Administrator or Owner to your MedEase dashboard.
- Navigate to Settings → Integrations → WhatsApp Business.
- Click "Disconnect Integration" and confirm the action.
What Happens Upon Disconnection:
- MedEase immediately ceases using all granted Meta permissions.
- Stored Meta OAuth authorization tokens, token secrets, and active connection metadata held by MedEase are deleted from our active database within 24 to 48 hours.
- Clinic WABA Retention: Disconnecting or deleting MedEase integration data removes MedEase-held tokens and connection records, but does not delete the clinic's own WhatsApp Business Account, Meta Business Portfolio, or phone number on Meta, which remain under the clinic's independent ownership.
Users and clinic administrators may also send an email to support@aztreya.com with the subject "Meta / WhatsApp Data Deletion Request - [Organization Name]" to request manual deletion of any Meta-associated integration records held by MedEase.
4. General Account Deletion Timeline
Once an organizational deletion request is authenticated and processed, active operational data (including temporary access tokens, device sessions, and user profiles) will be permanently wiped from our live systems within 30 days.
Important Clarification on Tax Records: As outlined in our Privacy Policy, please note that statutory billing invoices containing historical "snapshots" of your organization's tax identity must be preserved for legal accounting compliance (7 years under applicable law) and will not be destroyed in this process.
5. Contact Information
If you have any questions regarding your data deletion rights or integration data removal, contact:
Aztreya Technologies Private Limited
Product: MedEase
Address: KRF Square, Seaport and Airport Road, near BMC Thrikkakara, Kakkanad, Kochi, Kerala 682021, India
Email: support@aztreya.com | Phone: +91 7025 004 222